Returns & Refunds

Can I return my product? 

7 day Money Back Guarantee (subject to conditions below). 
We want you to be 100% happy with your purchase so if returns meet criteria we are happy to provide refunds.


    • In the unlikely event that your item is faulty or damaged on delivery, however we are able to replace or provide a full refund upon return of the item. You must make contact with Ohh Dante within 7 days of receipt of product as well as provide images or videos of the said issue, and returned within 7 days of Authorisation of return.
    • Clearance or Sale items cannot be exchanged or refunded. 
    • Feeding or self care cannot be exchanged or refunded for hygiene purposes
    • No change of mind accepted.
    • All returned products must be unused, unassembled and in their original condition (including all original product packaging)  
    • Any free gifts with purchase must be returned with original purchase or customer will accept liability for the cost of unreturned item/s
    • Proof of purchase will be required
    • Gift Vouchers are non-refundable
    • Any Credit Notes issued are valid for 90 days from date of issue. After such time will be null & void unless extension is agreed in writing to


Please note - Ohh Dante have discretion and the right to reject returns outside the 7 day return period (or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.

What if I receive an incorrect product?

It is unlikely that you will receive an incorrect product, however re-delivery of the correct item will be sent out:

  • Immediately after we receive the original product from you.
  • Returned product is in its original packaging, unused, unassembled and in original condition.
  • To the original address on order, unless otherwise agreed to in writing


How do I return a product?

Any return must be first advised via email, addressed to -
Please be sure to quote the Ohh Dante Order Confirmation Number and contact details in all correspondence.  
Please post Returns at your nearest Australia Post store, via Registered Post.

Note: Refunds will be processed within 5-7 business days once above conditions are met.